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Reset your password

Turfile emails you a 6-digit code; type it in and set a new password on the spot. Codes expire after 15 minutes.

  1. On the sign-in page, click Forgot password?.

  2. Enter your email and click Send code (it reads “Sending…”). The page confirms: “Check your email for a 6-digit code. It expires in 15 minutes.”

  3. Type the code into the six boxes and click Next. A wrong or incomplete code shows “Enter the 6-digit code we emailed you.”

  4. On “Code verified. Enter a new password to finish.”, enter your new password twice. The rules: “Use at least 8 characters for your password.” and “Passwords need to match.”

  5. Click Update password (“Updating…”). When you see “Password updated. Log in with your new credentials.”, click Back to login and sign in.

Reset while you’re signed in (web)

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  1. On the Profile tab of the Account panel, find Password reset. The helper warns: “This will send a reset code to your email and temporarily sign you out.”

  2. Confirm the prompt, “Reset your password?”: “We’ll email you a 6-digit code and log you out while you complete the reset.” Click Send reset code.

  3. Turfile signs you out and the login page resumes at the code step. Same web flow as above from there.

If something’s not working

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Two quick things cover most of it: codes expire after 15 minutes, so if yours stopped working just send a fresh one, and if the email never shows up, check your spam folder and confirm you’re using the address on your account.

Still locked out? Email us at support@turfile.com and we’ll get you back in.

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