Item details, logs, and issues

Every head, valve, and run keeps its own story here, so a part’s history lives on the map instead of in one tech’s memory. Click any item on the map (or tap it on your phone) and its panel opens: Details, Log, History, and Issue (Issues on mobile). This is the item’s whole record.

Who can do this

Everyone can open items (on the web, Staff reach them through assigned to-dos rather than by clicking the map), but the tabs vary by role. Staff get a trimmed panel (Issue and History on web; Issues on mobile). Editing details generally takes Tech Staff or above, and some changes (the item’s type, and hole/area on mobile) are Owner and Management only.

Rename an item or change its type

Both live in the panel header. Click the pencil next to the name to rename the item. Click the type icon and the “Change item type” grid opens; pick the new type. Types are Owners and Management only; everyone else is told “Only owners and management can change item types.”

The Details tab

• The item’s coordinates. On mobile, the Move icon beside them starts a relocate (Tech Staff and above).
• Set hole and Set area pills to retag the item on the spot. On mobile these pickers are Owner and Management.
• Valves only: an Open/Closed switch, plus the valve’s “Controlled Holes/Areas”. There’s no “needs maintenance” state; a problem is an open issue (below).
• A notes field, “Short note about this item…”, up to 220 characters. It saves as you type.
• The “Last Inspection” card (“Never inspected”, “N days overdue”, or “Due in N days”) with the Currently Works button, which logs that you “observed this item as fully functional.” and resets the inspection clock.

The Log tab: write down what happened

A nozzle swap, a wire splice, winterization. Log it on the item and it’s on the record for good.

Web

1. Open the Log tab and pick the date: “Select date of event”.

2. Describe the work in “Enter details of the event” (required).

3. Add photos if you have them: “Drop photos here — or click to browse — up to 4 photos”.

4. Click Submit Log.

Mobile

1. Open the item’s drawer and switch to its Log tab.

2. Describe the work and attach up to 6 photos, straight from the camera.

3. Tap Save log.

The History tab

Every log entry in one feed (“No history yet.” until there is some, with Load more as it grows). Open an entry to see the full log with its photos.

The Issue tab: report a problem

An issue is the “something’s wrong” flag. It rides on the item until someone resolves it, and feeds the Issues panel and the health numbers.

Web

1. Open the Issue tab and pick the issue type. The list matches the item: a head offers Unlevel, Stuck on, Stuck off, Coverage issue, Weeping, Leaking, Mechanical damage, Nozzle issue, and Other. Other types have their own lists.

2. Add detail if it helps (“Describe the issue (optional)”) and up to 4 photos.

3. Click Submit.

While an issue is open, the tab shows “Current Issue:” with the type and who reported it (“Posted by” with their name), and wears a red ”!” badge. When it’s fixed, click Issue Solved.

Mobile

1. Open the drawer’s Issues tab and tap Create issue. The type lists match the web.

2. When it’s fixed, tap Mark resolved.

Triage course-wide: the Irrigation Issues panel

The Issues toolbar button (its badge counts open issues) opens the “Irrigation Issues” panel: every open issue as one priority list.

• Web: drag issues into priority order (“Prioritize by dragging”, Owners and Management). Hover an issue for Make To-Do, which runs the wizard (“Choose teammate”, “Set due date”, “Review & create”) and turns the problem into an assigned job.
• Mobile: reorder with the chevrons (“Move issue up/down”), watch for the “In Progress” chip, and use each issue’s View on map or Make to-do.

If something’s not working

“Name cannot be empty.” Type a name before saving the rename.

“You do not have permission to rename items.” Renaming takes Tech Staff or above.

“Only owners and management can change item types.” The type grid is off-limits to your role. Ask an Owner or Management member.

“Error uploading log: …” The log (usually its photos) didn’t reach the server. Check your signal and submit it again.

“Not allowed” / “Your permission level does not allow this.” (Mobile.) Tech Staff can’t edit the note field in the mobile drawer.

“No open issues assigned here. Staff can only resolve assigned issues.” Staff resolve the issues assigned to them. If it isn’t yours, it stays put until a manager assigns it or resolves it.

Related

• Schedule and track inspections: the clock behind the “Last Inspection” card.
• Manage your inventory: every item in list form, with relocate and delete.
• Add an irrigation object to the map: where items come from.