Skip to content
Turfile Docs

Track issues

An issue is the “something’s wrong” flag on the map. It stays open until someone fixes the thing and marks it resolved.

Where issues come from

Section titled “Where issues come from”

You report an issue on the thing that’s broken:

The Issues panel

Section titled “The Issues panel”

Each section’s Issues tool opens its own panel: “Irrigation Issues”, “Drainage Issues”, “Bunker Issues”, or “Handbook Issues”. Every open issue sits in one priority list with a rank badge on each card (“#1” is next up). The order you set syncs between web and mobile.

Drag cards into order; the panel says “Prioritize by dragging”. That’s Owners and Management. Everyone else gets “Prioritizing is not available for your permission type.”

What the chips mean

Section titled “What the chips mean”
  • An avatar with “I’m on it” or a “To-do linked” chip on web, or “In Progress” on mobile, means exactly one thing: a to-do is linked to this issue. Nobody sets a status by hand. Assign a to-do and the chip appears on its own.
  • “No to-do” means it’s unclaimed. Hover the card for Make To-Do (web) or tap Assign To-Do (mobile) to fix that. The wizard’s in Assign and work to-dos.

See it on the map

Section titled “See it on the map”

Click an issue card on web and the map flies to its item with the Issue tab open. On mobile, tap View on map. Mobile even switches sections for you (a bunker issue jumps you to Bunkers); web stays in the section you’re already in.

Resolve an issue

Section titled “Resolve an issue”

Resolving happens on the item, not in the panel. For section items, open the item’s Issue tab. It shows “Current Issue:” with the type and “Posted by” whoever reported it. When the fix is in, hit Issue Solved. The log records “Issue resolved”, any linked to-do completes itself, and the issue leaves the live lists.

Home-map issues ask for a note first:

  1. Open the issue and click Issue resolved.

  2. Write the “Resolution note”: “Describe what was done, materials used, or remaining follow-ups.” Add photos if you have them.

  3. Click Save resolution. The issue gets its green “Resolved” pill and any linked to-dos are marked done.

Resolved is final

Section titled “Resolved is final”

A resolved issue archives to History on its own and leaves every live list. There’s no reopen and no undo, on either platform. If the problem comes back, report a fresh issue.

If something’s not working

Section titled “If something’s not working”

An empty issues list is the good kind of empty, it just means nothing’s open. If you can’t create or resolve an issue, it’s almost always your permission level: Staff flag problems to a manager rather than opening issues themselves, and reordering the priority list is for Owners and Management (plus Tech Staff on mobile). Anything else seem off? Email us at support@turfile.com.

Section titled “Related”